Refund policy

Last updated: 1 November 2026 · Contact: hello@valleyfill.com

Our products are digital services. Most are delivered as a report within a few business days. This policy explains when you get your money back. It applies to every paid product sold on valleyfill.com and local.valleyfill.com. See also our Terms.

1. Full refund if we can’t deliver

You get a full refund if:

we can’t complete your order for any reason. Examples: your site can’t be reached on repeated attempts, robots.txt blocks the whole site, the domain has no DNS records, a third-party service we rely on (such as the OpenAI API) is unavailable, blocks or limits us, or we decide the order is outside what the product can do;
we miss the delivery time on the product page and you’d rather have your money back than wait; or
you ordered by mistake (for example a duplicate order) and tell us before we start work on it.

Where we can, we’ll tell you before a deadline passes.

2. A delivered report that doesn’t match its description

If a report is missing something its product page promises, checks the wrong site, or has a clear error we made, tell us within 30 days of delivery. We’ll fix and re-send it within 2 business days. If we can’t fix it, we’ll refund you in full.

3. What isn’t a reason for a refund

Our reports describe what automated checks found on a given date. Not being happy with the findings, or with what happens after you make fixes, isn’t by itself a reason for a refund. That includes a site still having issues, a browser still showing a warning, or an AI assistant still not naming you. Our product pages explain these limits before you buy. If you’re unhappy for another reason, email us anyway. We read every message and may offer a re-check, a credit or a refund at our discretion.

4. Product-specific notes

Any product not listed below: sections 1–3 apply.
ValleyFill Local AI-visibility audit ($49): full refund if we can’t complete the audit or deliver within 3 business days of receiving your details.
Automated accessibility audit ($495 and add-ons) and retest ($149): full refund if you cancel before the scan starts. After delivery, sections 2–3 apply.
Accessibility statement draft ($99, sold on its own): full refund if you cancel before we start the draft. After delivery, sections 2–3 apply. It includes one round of edits.
Monitoring plans ($49 / $129 / $299 per month): cancel any time and the plan stops at the end of the current paid period. Monthly payments aren’t refunded for part-months. If you cancel an annual prepaid plan, we refund the unused whole months at the monthly-equivalent prepaid rate. If a scheduled scan fails because of us, we’ll re-run it or credit that month.
Free tools: free, so nothing to refund.

5. How to ask

Email hello@valleyfill.com within 30 days of payment (or of delivery, for section 2). Include the order email and, if you have it, the order number. You don’t need to give a reason for a section 1 refund.

6. How refunds are paid

Refunds go back to the card or payment method you used, through Stripe. We don’t charge a fee for refunds. Stripe says refunds usually appear within 5–10 business days, depending on your bank.

7. Chargebacks

Please email us before disputing a charge with your bank. We can usually refund faster than a dispute takes. If a dispute is opened, we’ll give Stripe the order record and proof of delivery (date, the email address it was sent to, and the report). We may pause further orders from that account while a dispute is open.

8. Your legal rights

This policy doesn’t take away any right you have under consumer law where you live.